Customer Service

FAQ

Who do I contact if I have a question? -

How do I make a mail order purchase? - Create an account, pick what you want, give us your money

How Do I purchase and download digital music files? - Same as above, go to the store and you'll see.  self explanatory.

What is the quality of the MP3 files?  256k

How do I pay for tracks, albums and other merchandise? - By Credit Card - Amex, Mastercard, Visa or Paypal.

Is it safe to purchase music using my credit card?  - Of course it is.

What is the Shipping & Delivery Policy? - We ship how you tell us to ship it.  We recommend always shipping with Fed-Ex so you can track your package and you get it faster than anyone else.  You get it within days, sometimes next day even if you choose standard service.  The cheapest option is Fed-ex Smart Post.  It is picked up my Fed-Ex Ground and taken all the way to your post office, who then deliver it to your door.  You get a tracking number, but delivery takes 3-10 business days.

- For international orders - If you choose USPS, good luck, no tracking, can take up to 6 weeks (ouch).  Pick Fed-Ex, it will get there within a week and you can track it.

- Packages are shipping within 2 business days of order placement.  Sometimes 3, depends, we get busy from time to time and there aren't many of us around.

What is the refund & cancellation policy? - We'll take this case by case. 

What should I do if my CD or LP is defective?  - Contact us: .  Then send the original invoice, the defective item, and all original packaging to:

Fat Possum Records
c/o messed up product
PO Box 1923
Oxford, MS  38655

Licensing

Can I use some Fat Possum music in my film/commercial/TV show?

Maybe. Please provide the following info and forward your information to

Song title:
Performed by:
Written by:
From which record:
Describe your film (in 50 words or less!):
Describe the scene in which the song is used:
Where will the film be shown?
What is the film's budget?
Can you send us a clip, or a copy of the film?